Mobile app delivers on-demand hospital services

ZENNYA is an Uber-like mobile app platform that delivers health, wellness, and medical services on demand under 30 minutes.

ZENNYA HEALTH, a healthcare services startup, expanded its mobile medical app which now provides access to wellness providers, nurses, and doctors, as well as electronic medical records. It provides last-mile medical logistics that enable the delivery of hospital and wellness center services in the home or office.

Its Uber-like platform mobilizes hundreds of wellness and medical providers, as well as motorcycles and cars, for services that include full blood laboratory tests, vaccinations, virtual telehealth consultations with in-house doctors, medically focused massage therapy, and coronavirus disease 2019 (COVID-19) tests (antigen, antibody, and RT-PCR or reverse transcription polymerase chain reaction).

The services are at standard medical prices: 15-minute virtual consultations are at P500; a COVID-19 RT-PCR swab test with a 24- to 36-hour turnaround time is at P5,275; dengue screening is at P1,150; human papillomavirus infection (HPV) vaccination is at P4,500. Other packages and tests can be selected on the app through its search function.

The challenges of inconsistencies in medical records and other paper-driven processes are addressed through its integrated digital platform that connects patients to laboratories, and allows for bi-directional data sharing with Zennya’s medical, laboratory, clinic, hospital, and insurance partners. It also allows for the sourcing of authentic medication directly from manufacturers and suppliers using its own in-house hub-and-spoke logistics facilities.

“Zennya seeks to provide a convenient, hospital-grade experience for individuals who prefer to receive medical services at the comfort of their homes without having to visit conventional healthcare facilities,” said David Foote, Zennya founder and CEO, in a statement.

Systems within the app guide nurses every step of the process to ensure best practice medical standards for each service. They are able to perform full patient registration, medical intake, and consent through their mobile devices. Services are delivered using custom-designed medical kits, with all supplies barcoded and tracked, to minimize errors and increase end-to-end accountability.

“Upon arriving at the client or customer’s location, a nurse asks where they would like the service to be performed. Once identified, the nurses, using their Zennya provider app, confirm the client’s information by taking a picture of the client and asking the client to provide consent with a signature,” Mr. Foote said. “Once confirmed, the nurse/therapist will commence with the service.”

Mr. Foote added that Zennya’s nurses, therapists, and drivers are screened, equipped, and trained with infection prevention equipment. Temperatures are checked daily, with each employee tested for COVID-19 every two weeks before being released on the field as fit to work. Full and new protective personal equipment (PPE) are also provided before every patient session.

Zennya’s partners include St. Luke’s, GSK, Zuellig, Maxicare, Roche, Singapore Diagnostics, San Miguel Foundation (Better World EDSA laboratory), MyHealth Clinic, and Arc Hospital. It is Maxicare’s partner for home service phlebotomy and rabies vaccinations, and is the logistics provider for MedExpress pharmaceutical deliveries.

The Zennya app covers Alabang, Bonifacio Global City, Las Piñas, Makati, Mandaluyong, Manila, Parañaque, Pasay, Pasig, Quezon City, San Juan, and Taguig. Zennya aims to launch in Cebu by the third quarter of this year. — Patricia B. Mirasol