This was the assurance made by GCash to all users of the mobile e-wallet app following the preventive maintenance that caused inconvenience and inaccessibility of the app on Tuesday, May 9, 2023.
GCash conducted a preventive maintenance from 7 a.m. until 3 p.m. Tuesday, in response to reports and complaints from some users regarding unauthorized deductions from their accounts on Monday, May 8.
The maintenance prompted users to express their concerns on social media about the inability to access their accounts for bank transfers and other transactions.
According to Gilda Maquilan, vice president and head of corporate communications at GCash, the maintenance was conducted to investigate whether there had been any hacking attempts on their system and users’ accounts.
GCash is also investigating the bank accounts that users had utilized for cash transfers prior to the reports of deductions.
Maquilan said the e-wallet app had already adjusted the funds of its users Tuesday.
“We wish to reiterate that our customers did not lose their funds on GCash. The app is now up for service so you can safely proceed with your regular transactions,” Maquilan said.
“We advise our users to remain vigilant in their online transactions. GCash will never send emails or messages with links nor reach out to customers via calls and other messaging platforms,” she added.