Extensive Communication Solutions for Resellers, Wholesalers, and Call Centers
SINGAPORE, Sept. 11, 2025 — My Country Mobile (MCM), a prominent global provider of Wholesale Voice and cloud communication solutions, today announced a significant upgrade to its Unified Communications as a Service (UCaaS) platform, now featuring advanced Artificial Intelligence (AI) capabilities. This enhancement aims to transform business communication by offering smarter, more efficient, and universally accessible tools for enterprises, resellers, wholesalers, and call centers. In addition to its cutting-edge UCaaS solution, MCM continues to provide comprehensive Wholesale VoIP Termination, global numbers, and SMS services, establishing itself as an all-encompassing communication provider.
MCM’s UCaaS Platform: Introducing Next-Generation AI Features
The upgraded UCaaS platform incorporates robust AI-driven tools designed to streamline operations, improve customer experiences, and boost overall efficiency. Key new features include:
- AI Smart Call Routing: Directs calls intelligently to the most suitable agent or department, reducing wait times and elevating customer satisfaction.
- AI Voice Translation: Facilitates real-time multilingual translation during live calls, overcoming language barriers for international communication.
- Agentic AI Assistants: Autonomous AI agents handle complete customer interactions, easing agent workload and improving service quality.
- Live Transcription: Provides highly accurate, real-time transcripts for calls and meetings, ensuring meticulous documentation.
- AI Meeting Insights: Automatically generates summaries, action items, and crucial highlights from meetings to enhance productivity.
- Unlimited AI-Powered Video Meetings: Offers unlimited video calls with AI-enhanced participant experiences, fostering improved team collaboration.
- AI Video Meeting Transcription & Summaries: Delivers automatic transcription, intelligent summaries, and actionable insights for every video call.
- Sentiment Analysis: Assesses customer tone, mood, and intent during conversations, enabling proactive and tailored engagement strategies.
- Predictive AI Analytics: Utilizes interaction patterns to anticipate customer needs and market trends, supporting data-driven decision-making.
- AI Virtual Assistants: Assists employees with automated scheduling, reminders, and task management to boost productivity.
Additional enterprise-grade functionalities include:
- CRM Integrations: Seamlessly connects with leading platforms such as Salesforce and HubSpot for streamlined workflows.
- Advanced Call Monitoring & Handling: Offers real-time monitoring, whisper, barge-in, and analytics for quality assurance and training.
- Multi-Site Management: Centralizes communication control across diverse locations for operational consistency.
- Custom Roles & Permissions: Enhances security through advanced role-based access control.
- Unlimited Storage for Files & Recordings: Enables effortless storage, sharing, and retrieval of communication assets without limitations.
“Our upgraded UCaaS platform leverages the power of AI to revolutionize business communication,” stated Akil Patel, Business Development at My Country Mobile. “These innovative features, combined with our robust Wholesale VoIP Termination, global numbers, and SMS services, deliver a holistic solution that enables businesses, resellers, wholesalers, and call centers to flourish in today’s digital landscape.”
Comprehensive Solutions for Resellers, Wholesalers, and Call Centers
My Country Mobile’s UCaaS platform represents not only a technological advancement but also a strategic advantage for resellers, wholesalers, and call centers. The updated platform offers:
- Advanced UCaaS Solutions: Resellers can provide their customers with MCM’s AI-powered UCaaS platform, offering cutting-edge communication tools that boost productivity and customer engagement.
- Wholesale VoIP Termination: MCM’s Wholesale VoIP Termination, connected with Tier 1, Tier 2, and Tier 3 operators, alongside smaller vendors, guarantees premium-quality routes, unmatched global reach, and competitive pricing.
- Global Numbers: Provides access to international phone numbers, helping businesses establish a local presence worldwide.
- SMS Services: Robust messaging capabilities to facilitate seamless customer communication and engagement.
- Outbound Services: Comprehensive outbound communication tools specifically designed for call centers to optimize operations and customer outreach.
This integrated offering empowers resellers and wholesalers to broaden their portfolios with state-of-the-art technology, while equipping call centers with a scalable, all-in-one solution tailored to their varied communication demands.
A Unified Communication Solution
With its enhanced UCaaS platform and extensive service suite, My Country Mobile serves as a reliable partner for businesses aiming to streamline communication, maximize efficiency, and deliver exceptional customer experiences. Whether harnessing AI for smarter interactions, accessing global VoIP routes, or utilizing Wholesale VoIP Termination and global numbers, MCM’s solutions are crafted to meet the evolving needs of the contemporary digital environment.
For additional information, please contact:
My Country Mobile PTE Limited
Info Team
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