BANGKOK, Thailand, Nov. 20, 2025 — TP (formerly Teleperformance) in Thailand, a prominent leader in digital business services, today announced its recognition with two prestigious honors at the HR Excellence Awards Thailand 2025.
The Silver Award for Excellence in Best HR Team and the Bronze Award for Excellence in Recovery & Rebound Strategy highlight TP in Thailand’s thoughtful approach to human capital management, which bolsters its operational agility and competitive standing throughout Southeast Asia.
Workforce Strategy Fosters High-Performance, Multilingual Business Services Hub
TP in Thailand embeds its people-first strategy across all business functions, enabling swift market responsiveness and high-value delivery for its global clients.
Supporting over 450 employees across its primary hubs in Bangkok, TP in Thailand has cultivated a diverse, multilingual workforce that effectively empowers clients across a broad spectrum of industries. The company’s talent management programs, which include data-driven recruitment, integrated learning pathways, and targeted leadership development, have established a repeatable framework for scaling complex, multilingual operations.
These people-centric operating practices ensure clients benefit from accelerated team ramp-ups, seamless cross-functional collaboration, and a continuous pipeline of “ready-now” leaders. By strategically investing in tailored engagement initiatives and expatriate onboarding, TP in Thailand enhances the overall employee experience, which in turn translates into sustained productivity and improved service quality for its clients.
The Recovery & Rebound Blueprint for Client Success
TP in Thailand’s business continuity model incorporates real-time oversight, multi-location redundancy, and rapid workforce mobilization to safeguard client operations during unexpected disruptions. This robust framework was put to the test during the Myanmar earthquake in March 2025, when TP in Thailand activated its continuity plan within minutes to stabilize teams, systems, and delivery.
A 24/7 global command center meticulously coordinated actions across various sites, alternate delivery hubs were engaged to absorb workloads, and secure remote-access tools were deployed to maintain critical teams’ connection to client systems. Simultaneously, TP in Thailand prioritized employee safety through structured check-ins and on-the-ground support, ensuring teams remained protected and able to operate effectively.
This synergistic combination of preparedness, redundancy, and a people-first response enabled TP in Thailand to return to near-full productivity within two days, achieve complete operational restoration within 48 hours, and maintain zero impact on client data or revenue. These proven continuity capabilities now form a cornerstone of TP in Thailand’s operating playbook—giving global brands confidence that performance, security, and delivery remain stable even amidst regional volatility.
Himanshu Rathore, COO, TP in Thailand, remarked, “Human capital is no longer merely a support function—it is the critical competitive edge. These recognitions affirm that TP in Thailand offers global brands a resilient, multilingual, ready-to-scale platform, firmly anchored in engaged people and disciplined execution.”
ABOUT TP IN THAILAND
Teleperformance in Thailand is an integral part of the TP Group, a global frontrunner in digital business services that consistently strives to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s most prominent brands and their customers.
The Group’s extensive, AI-powered service portfolio spans from front-office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also provides a comprehensive range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing. With teams of inspired, passionate, multilingual experts and advisors located in nearly 100 countries, coupled with the Group’s strong local presence, it actively serves as a force for good in supporting communities, clients, and the environment.
For further information:
MEDIA CONTACT:
Nicole Miller
Tel: +1 629-899-0675
Email: tppublicaffairs@teleperformance.com
