This acknowledgment highlights TP’s prominent role in harmonizing AI with human understanding throughout the Asia-Pacific region, thereby generating competitive benefits for its clients.
SINGAPORE, Sept. 04, 2025 – TP, a leading global provider of digital business services (formerly known as Teleperformance), announced today that it has been ranked first on the Frost Radar™ for innovation and growth in Asia Pacific. This achievement marks TP’s seventh consecutive year receiving this distinction.
TP secured the leading position in a worldwide evaluation, surpassing over 200 rival companies. According to market research firm Frost & Sullivan’s assessment, TP has evolved into a formidable business services provider, offering an extensive range of data analytics, technology, digital marketing, and consulting services. This transformation is propelled by its robust data and technology expertise, along with profound industry-specific capabilities that utilize AI models, compliance structures, and regulatory knowledge repositories.
“TP’s commanding presence on the Frost Radar signifies its assertive shift towards an AI-centric, innovation-driven growth approach, complemented by extensive domain knowledge aimed at achieving significant business results for clients,” stated Krishna Baidya, Senior Industry Director, Frost & Sullivan. Baidya added, “TP is currently spearheading its digital metamorphosis through strategic investments in generative AI, smart automation, exclusive platforms, and its worldwide business services. The company’s unique capacity to integrate cutting-edge technological advancements with a personalized service model establishes it as a reliable transformation ally for businesses venturing into new service areas beyond conventional customer experience boundaries.”
Frost & Sullivan observed that TP consistently allocates resources to digital consulting, analytics, and technology-as-a-service, assisting clients in developing, evaluating, and implementing AI-driven solutions. These solutions expedite their transformation and foster a competitive edge. Furthermore, TP integrates sophisticated technology with human compassion, uniting best practices through analytics, automation, platforms, and consulting proficiency to provide more empathetic, human-focused customer experiences.
“The seventh consecutive year of recognition by Frost Radar™ for our Asia-Pacific operations confirms TP’s strategic ‘Future Forward’ initiative and its dedication to innovation-led expansion. This is achieved by acting as a favored AI-powered strategic collaborator for clients, empowering them to forge significant competitive advantages,” commented Dave Rizzo, APAC President at TP. Rizzo further stated, “This accomplishment underscores our team’s unwavering commitment to providing groundbreaking solutions that enable our clients to traverse the intricate technological environment.”
While acknowledging TP on the Frost Radar, Frost & Sullivan also highlighted TP’s exclusive and collaborative AI solutions integrated within FAB’s orchestration layer. These solutions are instrumental in boosting clients’ operational effectiveness and customer contentment. Among TP’s proprietary offerings are TP Interact (an interaction analytics platform), TP Recommender (a predictive analytics platform), and StoryfAI (a multilingual translation engine).
ABOUT THE TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP) stands as a worldwide leader in digital business services. The company consistently endeavors to integrate cutting-edge technology with human compassion to deliver superior customer support that is more straightforward, quicker, and more secure for the world’s leading brands and their clientele. The Group’s extensive, AI-driven service portfolio spans from front-office customer support to back-office operations, encompassing operations consulting and high-value digital transformation services. It further provides a variety of specialized services, including collections, interpreting and localization, visa and consular services, and recruitment process outsourcing. Its teams of multilingual, motivated, and enthusiastic experts and advisors, situated in nearly 100 countries, coupled with the Group’s localized presence, enable it to positively impact communities, clients, and the environment. In 2023, Teleperformance recorded consolidated revenues of €8,345 million (US$9 billion) and a net profit of €602 million.
Shares of Teleperformance are listed on the Euronext Paris market, Compartment A, and qualify for the deferred settlement service. They are featured in several key indices, including the CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard, and Euronext Tech Leaders. Regarding corporate social responsibility, Teleperformance shares have been part of the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018, and the S&P Global 1200 ESG index since 2017.
For additional details, please visit: .
| FINANCIAL ANALYSTS AND INVESTORS Investor relations and financial communication department Teleperformance Tel: +33 1 53 83 59 15 |
PRESS RELATIONS Europe Karine Allouis – Laurent Poinsot Image7 Tel: +33 1 53 70 74 70 |
PRESS RELATIONS Americas and Asia-Pacific Nicole Miller Teleperformance Tel: +1 629-899-0675 |
