Wonderchat Debuts AI Platform to Enhance Customer Service and Precisely Retrieve Enterprise Knowledge

A newly launched AI-driven platform empowers organizations to access precise data from various sources such as websites, documentation, and internal knowledge repositories, leading to more than a 70% decrease in queries.

SAN FRANCISCO, Nov. 17, 2025 – Wonderchat, a premier enterprise provider of no-code AI automation solutions, today unveiled its Enterprise RAG (Retrieval-Augmented Generation) AI Agent platform. Designed for enterprises demanding precision on a large scale, this platform positions Wonderchat as a key AI agent for both customer service and internal functions, providing immediate, source-validated responses across all interactions with customers and staff.

The platform indexes and retrieves data from websites, product documentation, and internal databases. For external audiences, Wonderchat delivers accurate, citation-supported answers to questions about products and services. Internally, the platform allows employees to quickly access financial policies, HR directives, standard operating procedures (SOPs), and other operational knowledge from integrated systems.

“Wonderchat has significantly simplified the process of finding necessary information, eliminating the complexities previously encountered. It also enhances the convenience and clarity of my searches,” commented Josh Levitsky, Global Head of Professional Services at Filewave.

Unparalleled Enterprise Accuracy and Dependability

Wonderchat’s precision engine prevents inaccuracies and guarantees that every response is based on validated information. Each answer is supported by:

  • Information retrieval from credible content sources through semantic search
  • Verification across various documents
  • Clear citation links
  • Confidence assessment
  • Continuous improvement via feedback and rectifications

This structural design establishes Wonderchat as the most reliable AI agent for customer service roles where factual accuracy and regulatory adherence are critical.

Action-Oriented Contextual Navigation

The AI agent incorporates contextual product pages, policy references, and pertinent documentation within its responses. This converts interactions into structured workflows, thereby lessening customer effort and speeding up resolution times.

“Our Wonderchat AI currently resolves 92% of inquiries, delegating only 8% to our human team. The outcome? Significant reductions in labor and expenditures, with the remaining support tasks becoming considerably more engaging,” stated Hilco de Roo, founder of Jortt.nl

Integration of AI Search Bar

Businesses can implement Wonderchat as an integrated AI search bar, providing conversational, instant retrieval as users input text. This enhances the ease of finding information without requiring visitors to navigate intricate websites.

RAG Chatbot API for Bespoke Enterprise Deployments

Wonderchat’s RAG API empowers organizations to develop entirely customized AI search and conversational functionalities across their websites and mobile applications. All responses consistently remain verifiable, attributed, and in compliance with enterprise accuracy benchmarks.

Revolutionizing Internal Knowledge Access

Financial, HR, and compliance departments are leveraging Wonderchat to convert extensive policy documents into an intelligent, source-referenced knowledge repository. Employees obtain direct answers linked to the original files, thereby decreasing internal ticket volumes and guaranteeing auditability.

Deployment can be completed in under five minutes. Businesses utilizing Wonderchat report a reduction of more than 70% in inquiries received via conventional support channels.

Global Enterprise-Ready Security and Compliance

Wonderchat maintains full compliance with GDPR and SOC 2 Type II standards. The platform incorporates enterprise-level controls and audit capabilities, rendering it appropriate for highly regulated sectors that manage sensitive data.


Concerning Wonderchat

Wonderchat stands as the comprehensive platform for developing AI agents that provide accurate, source-verified responses for both customer service and broader enterprise functions. Our AI agents integrate intelligent conversational features with a verifiable knowledge retrieval system, allowing organizations to operate with efficiency, exactitude, and confidence.

More information:

CONTACT: Vera Sun
CEO, Wonderchat
vera@wonderchat.io