Ayalas to launch healthcare superapp in 2023

THE Ayala Group has consolidated its three digital healthcare apps into one superapp to deliver more digital solutions to Filipinos.Officially made public on Thursday, Aug. 18, 2022, Globe Capital Venture Holdings Inc. (917Ventures), the corporate venture builder of the Globe Group; Ayala Healthcare Holdings Inc. (AC Health), the healthcare portfolio arm of the Ayala Group, through its wholly owned subsidiary, Vigos Ventures Inc.; and Salud Interactiva S.A. DE C.V. inked the agreement to consolidate Global Telehealth Inc. (KonsultaMD), HealthNow Inc. (HealthNow) and APPPPS Partners Inc. (AIDE) into one healthcare app dubbed KonsultaMD superapp.The fusion brings together KonsultaMD’s expertise in on-demand consultations; HealthNow’s strength in medicine delivery, storage of medical records and implementation of vaccination and other health programs; and AIDE’s mastery of providing health services in the home.The KonsultaMD superapp will be launched in the first quarter of 2023.Globe Telecom president and chief executive officer Ernest Cu said “the consolidation is a step towards achieving our shared vision of providing healthcare for all.”“Through the superapp, Filipinos from across the country will be able to conveniently and immediately access quality healthcare and avail of related services such as diagnostics and medicine deliveries through their phones— an all-in-one digital solution to ensure a healthy nation,” he said.Usage in digital health services surged as consumers and providers sought ways to safely access and deliver healthcare at the height of the pandemic.IntegrationThe KonsultaMD superapp integrates complementary online and offline services.It will offer on-demand and scheduled consultations, same-day medicine delivery, home-service diagnostics, doctor visits, concierge services, nursing care, fitness coaching, nutritional counseling, among others.For instance, an on-site laboratory testing required after a virtual consultation may already be booked through the app. Doctor’s prescriptions may also be fulfilled virtually through online orders.Moreover, as one superapp, the three brands will be able to expand their reach altogether from their current of over two million base and a network of over 1,000 healthcare providers across 45 specializations.It will also enable further growth of KonsultaMD, HealthNow and AIDE as one, following the staggering rise in consultations at 2,000 percent over the pandemic, the same level of increase in the number of healthcare providers, medicine delivery in the tens of thousands, and expansion of private and public partnerships.